Nestello Estate Agents Limited (“Nestello Estate Agents”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a property valuation, enquire about a property, instruct us to sell or buy a property, or otherwise use our services.
Nestello Estate Agents Limited is registered in England and Wales under company number 15774860.
Registered Office:
Regus, Office 101, 1 Meridian South, Meridian Business Park, Leicester, LE19 1WY, United Kingdom
Email: sales@nestelloestateagents.co.uk
Telephone: 0116 495 0505
How do we collect your information?
We may collect personal information:
Directly from you when you contact us by telephone, email, website forms or in person.
When you request a property valuation.
When you enquire about a property.
When you register as a buyer.
When you instruct us to sell or otherwise assist with a property transaction.
When you communicate with us through social media or other communication platforms.
From third parties where this is lawful and necessary for the services we provide.
Automatically when you use our website through cookies and similar technologies.
4. How do we use your personal information?
We may use your information to:
Respond to enquiries and requests.
Arrange and provide property valuations.
Market properties on behalf of clients.
Provide property information to prospective buyers.
Assist with property purchases and sales.
Communicate with you regarding a property transaction.
Carry out identity and anti-money-laundering checks where required.
Provide information to relevant professional advisers and service providers involved in a transaction.
Process payments and maintain appropriate business records.
Improve our website, services and customer experience.
Send marketing communications where we have a lawful basis to do so.
Comply with legal, regulatory and professional obligations.
Prevent fraud and protect our business, clients and customers.
Establish, exercise or defend legal claims where necessary.
5. Our lawful basis for processing your information
We will only process your personal data where we have a lawful basis to do so.
Depending on the circumstances, this may include:
Consent
Where you have given us permission to use your information for a specific purpose.
Contract
Where processing is necessary to provide a service to you or to take steps at your request before entering into a contract.
Legal obligation
Where we are required to process your information to comply with a legal or regulatory requirement.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided that those interests do not override your rights and interests.
Vital interests
In limited circumstances, where processing is necessary to protect someone's vital interests.
6. Property marketing and buyer enquiries
If you are selling a property through Nestello Estate Agents, we may use information about your property to market it through property portals, our website, social media, advertising and other marketing channels.
If you enquire about a property, we may use the information you provide to assess your requirements, respond to your enquiry and arrange viewings or further communication.
Where necessary, relevant information may be shared with the property owner, buyer, seller or professional parties involved in the transaction.
7. Anti-money laundering and identity checks
Estate agents are subject to legal and regulatory requirements relating to money laundering and identity verification.
Where required, we may collect and process identification and other information to carry out appropriate checks.
We may use third-party providers to assist us with these checks where appropriate and lawful.
8. Who may receive your information?
Depending on the circumstances, we may share relevant personal information with trusted third parties where this is necessary to provide our services or comply with legal obligations.
These may include:
Solicitors and conveyancers.
Mortgage and financial advisers.
Property portals.
Identity and anti-money-laundering verification providers.
Professional advisers.
Technology, website and IT service providers.
Payment providers.
Government bodies, regulators and law-enforcement authorities where legally required.
Other parties directly involved in a property transaction where sharing the information is necessary and lawful.
We do not sell your personal data.
9. Cookies and website analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve our services.
Cookies may be used for purposes such as:
Essential website functionality.
Website security.
Remembering preferences.
Understanding website traffic and usage.
Measuring marketing and advertising performance.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings and, where available, our cookie consent tools.
For more information, please see our Cookies Policy.
10. Marketing communications
Where we have a lawful basis to do so, we may contact you with information about properties, services, market updates, valuations and other information that may be relevant to you.
You can opt out of marketing communications at any time by contacting:
sales@nestelloestateagents.co.uk
If you receive marketing emails from us, you may also use the unsubscribe option included in the email.
11. How long do we keep your information?
We will only keep your personal information for as long as reasonably necessary for the purpose for which it was collected.
The length of time we keep information may depend on:
The nature of our relationship with you.
Legal and regulatory requirements.
Our contractual obligations.
Accounting and record-keeping requirements.
The need to establish, exercise or defend legal claims.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
12. Your data protection rights
Under UK data protection law, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information in certain circumstances.
Ask us to restrict how we process your information in certain circumstances.
Object to certain types of processing, including direct marketing.
Request the transfer of certain information to another organisation.
Withdraw consent where we rely on consent to process your information.
These rights are subject to certain legal exceptions and limitations.
To exercise your rights, contact:
sales@nestelloestateagents.co.uk
We may need to verify your identity before processing certain requests.
13. Automated decision-making
Nestello Estate Agents does not make decisions about you based solely on automated processing that produce legal or similarly significant effects.
14. International transfers
Some of our technology and service providers may process information outside the United Kingdom.
Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.
15. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
16. Third-party websites
Our website may contain links to third-party websites, including property portals, professional organisations and other external services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
17. Your right to complain
If you have a concern about how we have handled your personal data, please contact us first so that we can investigate and try to resolve the matter.
Email: sales@nestelloestateagents.co.uk
You also have the right to complain to the UK's data protection supervisory authority:
Information Commissioner's Office (ICO)
You can find information about making a complaint through the ICO's official website.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal information.
Any updated version will be published on this page, together with the date it was last updated.
19. Contact us
If you have any questions about this Privacy Policy or how Nestello Estate Agents handles your personal information, please contact us:
Nestello Estate Agents Limited
Regus, Office 101
1 Meridian South
Meridian Business Park
Leicester
LE19 1WY
United Kingdom
Telephone: 0116 495 0505
Email: sales@nestelloestateagents.co.uk
Company Number: 15774860